オーシャンビューノースフォレストビーチラグジュアリーホームウィズビーチへのプライベート遊歩道付き

We appreciate Angela’s kind comments about our home, but we are disappointed with her four star review as we are always aiming for a five-star guest experience. Angela did experience electrical trouble with the hot tub during her stay that limited her enjoyment of this amenity, and this is likely what cost us the extra star. This issue has been fixed and the hot tub is back in business for future guests.

Thanks for the great review, Mehgan. So sorry about the AC malfunction. The fact that you still provided a five-star review is very much appreciated and says a lot about you as a good person. Future guests, this home has two brand new complete AC systems and one system needed a part replacement during Meghan’s stay to correct an electronic flaw. Both are working great now and no future guest will need to worry about AC performance issues.

Thanks for the great review, Paul. Very glad that you loved the pool area of our home. It is a really great space for family fun and sun! I haven’t had any prior guests comment on the stove so I will have a look at it right away and see if it needs to be fixed or replaced. Hope to see you and your family again!

We are very disappointed to read Deborah’s review and star rating as this home has consistently received five-star reviews from prior guests. Deborah did mention that she was dissatisfied with the cleanliness of the home upon check-in and we promptly sent the owner of our cleaning service to the home to address any cleanliness issues. Future renters, please know that it is very rare to have cleanliness comments from renters at our home as we have perhaps the best cleaning service on the Island. But they apparently ‘missed the mark’ in this instance and we took responsive measures to immediately correct the guest’s cleanliness concerns. Not sure what repair issues are being referenced as we are unaware of any needed repairs. Deborah did mention on two separate text messages how much she ‘loved the house’ so we were hoping for a better rating from her. Future guests should know that we take your satisfaction very seriously and are always prepared to correct any issue that compromises your happiness with your vacation home.

Whitney Please accept our apologies for the peeling paint on the deck. The wood deck was painted in March 2021 and I couldn’t be more disappointed with the results of the Sherwin Williams Super Deck paint. It peeled in areas of full sun after only a few months. Not a good product and we will paint again with DeckOver this Spring. And we actually have replaced many deck boards this September. Not sure about Tiki Bar comments. We keep that area very clean for our guests as it is a significant feature of the home. Sorry that it did not meet your expectations. Future guests… please know that we are constantly re-investing in our vacation homes addressing wear and tear issues. We want you and your family to enjoy a five-star stay!

Thanks for your thoughtful review, Andrew. You are correct about deck boards showing their age and I am pleased to say that during the open week after your stay we removed the older deck boards and replaced with all new boards. Sorry that this couldn't be done prior to your stay but it is impossible to do this type of work during the busy season when the home is fully booked. Future guests will enjoy the benefit of an all new deck.

This review is disappointing and negative in tone because of the lack of elevator service. Mr. Harvey made the reservation after I had removed all references and photos in the listing regarding the elevator (since it was out of service). However, I missed one area in the listing and Mr. Harvey booked assuming that there was an elevator. A day after booking he was informed about the elevator not being in service and I offered him a full refund. He instead chose to keep the reservation and chose to ding us in the review for lack of elevator service. (I would have much preferred to have refunded his full payment than receive a three-star review… the lowest ever for this five-star property). Regarding comments on “showing its age”, the bathroom he references with cracked tiles is being renovated December 2023 so future guests will be thrilled with the refreshing, new look of this room. Refarding tiki bar I actually agree with Mr. Harvey as we have used the lower cupboards for deck-maintenance related items and much of this material can and will be removed. Finally regarding the elevator, if you do not see pictures of the elevator in our listing it means that we cannot guarantee that it will be operational. Please do not book if this is a critical feature for your stay until such time as we update our listing with pictures of the elevator indicating that it is back in service. Future guests, we do offer a beautiful, well-maintained home that is under constant improvement for the full enjoyment of our valued guests. We always strive to provide you and your family a five-star stay.

Thanks Melissa for staying at our home and for your thoughtful 5-star review. We do endeavor to provide every possible kitchenware item that guests require and keep the kitchen fully-stocked with essentials. Future guests, if you find the kitchen (or other area of the home), lacking important items just let me know and I will provide same day/next day. Melissa did not mention these missing items to me during her stay so I did not have the opportunity to provide them. Melissa did mention some items in need of repair and these repairs were promptly made. Melissa is correct that full-sun areas of the deck can get hot to the touch during sunny summer months but we do provide outdoor rugs where foot traffic is the highest. No house is completely perfect but we are always striving to make this home as perfect as possible for the enjoyment of our guests.