この美しいラスパルマスユニットで楽園があなたを待っています。

Thank you for your stay and for your feedback—we’re really glad to hear everything else about your visit was great. I’m especially sorry to hear that the cleanliness of the kitchen and bathrooms didn’t meet expectations. That’s not the standard we aim for, and I’ve shared your comments with our cleaning team so we can address this right away and make sure it doesn’t happen again. We truly appreciate you bringing this to our attention and hope to have the opportunity to host you again.

Thank you for your kind comments about the unit. I’m truly sorry that your stay was impacted by late-night activity at the pool—especially with the time change and an early drive the next morning. I understand how frustrating that must have been. I do want to clarify that at Las Palmas, the pools near the condos are not staffed or monitored by employees. Only the Hub pool area has on-site staff. The posted quiet hours and pool rules rely on guests’ cooperation, and individual condo owners don’t have the ability to supervise or enforce activity in those shared HOA-managed areas. Because the pools are common amenities managed by the HOA rather than part of the privately controlled space within the condo itself, situations like this unfortunately fall outside what I’m able to directly control or refund for. That said, I absolutely share feedback like this with property management so they’re aware when guests’ experiences are affected. I’m very glad to hear you otherwise enjoyed the unit, and I truly hope we’ll have the opportunity to host you again for a more restful stay.