Our group consisted of 17 people, 10 children (ages 2-17), and 7 adults. Overall, we were disappointed with the cleanliness and inconvenienced by some other issues, but the house worked well for what we needed. We all slept well each night. Due to the nature of our vacation, we didn’t spend much time in the house, though. Just needed it for sleeping and showers. These are the issues we had...
•Upon check-in, it was immediately obvious that the home needs an extensive DEEP cleaning. The walls were dirty, the grout in the bathrooms needs replacing (looks moldy), the baseboards have THICK dust, the linens are dirty, and the walls need repainting.
•Several rooms did not have any type of dresser, which is annoying when you plan to stay for 7 days.
•The listing says that all of the bathrooms have a combo tub/shower, in fact, only 1 did. The master has a very deep soaking tub, but not a combo. There is ONE combo shower/tub upstairs, all others are shower only.
•On the first morning after check in, while attempting to shower in the upstairs combo, I noticed the shower curtain was covered in mold, the tub did not drain, and the light above the shower did not work. (I addressed these concerns and property management came out on day 2 to replace the curtain and fix the draining problem.)
•On night one, I noticed that our king sized bed didn’t have a fitted sheet, rather a flat sheet just tucked around the mattress. And instead of a king sized flat sheet, a full sized flat sheet, turned sideways, to fit the king bed width-wise. (Also addressed these issues and property management put acceptable sheets on the bed on day 2.)
•The overhead light in the Harry Potter (bunk) room did not work. And, for some reason (unknown to me), there was painters tape on the floor, around the threshold of the closet in the hallway of the bunk room. It just looks unfinished.
•The kitchen is VERY bare bones. Don’t expect to be able to make large meals, there just isn’t appropriate cooking utensils. The ice maker/fridge water never worked during our stay.
•There are some HVAC venting concerns in the wash room. (Ie, it’s not vented to the outside of the house, so the dryer just pushes all that back into the room.)
•The neighborhood is crowded, but we didn’t have any noise issues.
•The property management instructions regarding trash pickup were conflicting. (Ex - the email says “place trash in brown bench outside front door,” only problem is, no bench.)
