1) We arrived past 3pm; check in is 3pm. The house was not cleaned, garbage stink was very strong. The cleaning person said her boss told her we were not coming; no such communication ever made from our end. The owner responded promptly to our issue, expressed 10% refund, hopefully so. 2) Flies & small insects easily gets in the house d/t no screen door; struggled w those insects during meal & sleep times, insects flying everywhere, landing on our food, etc. 3) Towels looked gray/discolored not white, stained; the bed coverlets did not look washed properly to me; pillows w yellow stains. 4) On day 3, no matter how we lower the AC control, it stayed at 81 then down to 75 when we adjusted the thermostat (wifi controlled) to 55, very hot that night, rest of the time AC was good. Overall the house was nice & pool great, location great. I think the cleaning service used is bad, I hope the owners will review their services.