Will not book through the company Naples Bay Holiday Life company again and will use the Naples Bay Resort directly to book. Although the unit was lovely, we had several issues:
-After booking online and paying deposit, I received an email from Holiday Life saying they forgot to include the resort fee so I had to pay additional, even though the description stated the fee was included.
-Description said unit slept 6 which was rather deceiving. I am partially to blame since I assumed it was a sofa sleeper. Upon my arrival, it was not. I was told by the Holiday Life that they had just replaced the sofa and it used to be a sleeper (even though I booked my reservation 11 months in advance and the current sofa was pictured). After several texts and phone calls, I finally spoke to the manager who said there used to be a sleeper chair in the unit and that they offer an air mattress in order for the unit to sleep 6. None of that was listed in the description! I ended up having to book a second unit directly through Naples Bay since this one did not accommodate 6 people. I offered to split some of the cost with them for the inconvenience and misrepresentation of their description and was given a mere $400 credit, which also took several weeks and follow up messages to receive.
-The second unit I booked directly through Naples Bay Resort was amazing! It actually slept 8 people and was MUCH cheaper than what I had paid through the Holiday Life.
-Check in was a nightmare as well. I arrived late and had the code which was great. The next morning I went to the Clubhouse and they said they actually had me listed as a no show. There was no record that I paid the daily resort fee as well. It took approximately 45 minutes to get things squared away, but was told they have repeated problems with the Holiday Life as well.
-Minor issue, but I had emailed and asked about a few items prior to arrival and never got a response.
-The only complaint about the actual unit is the kitchen chairs are awful. My husband works from home and was not able to sit in them since they were incredibly and awkwardly low. Not sure how anyone could eat a meal at the table since the table comes to chest height when your seated.
Although the unit was lovely, it was not as "upscale" as I would have expected for the price, customer service or hassles. Lesson learned would be to book directly through Naples Bay Resort which was amazing to work with.