My two friends and I rented this house so we could relax and get away from a few days. We were very happy with the clean and upgraded overall look of the home on the inside. Once we got settled in we noticed we were pretty warm but being from Florida ourselves we just brushed it off and went on about our evening. We stayed in the pool until night time and then went straight to bed, however we all woke up to loud screams from the neighbors and noticed how hot it was. When we finally sought after the thermostat it was 76 degrees and when we tried to turn it down it was locked and asked for a code which was not given to us in advance. After looking in the book with all the rules in it, it says we aren’t allowed to turn the thermostat down below 75 or we will be responsible for paying for a new unit. I messaged the home owner and after not receiving a response for a few hours I called the numbers she had given me and left a voicemail message. The other lines didn’t have the option of voicemail messages. The next night screams again, loud yelling until 4 in the morning. The heat in the house was ridiculous, 76 degrees and nobody could sleep. The owner never responded until we got home from our trip. When she did answer my email message it was not a email concerned with the situation she was responsible for. She just wanted to make excuses and defend her position. I am not new to renting homes and I’ve never been asked to load towels and dishes and not been given the dish washing powder or laundry soap to do so. Again, the rule book says you have to wash the towels before you leave. The homeowner is now saying towels don’t need to be washed. Also, there was a roll of toilet paper on the holder in each bathroom but that’s it. There are no backup rolls. The homeowner says that this isn’t a hotel and I need to supply my own toilet paper. That has never been an issue at any hotel, motel, or home I’ve ever stayed in. They’ve always had spare rolls of toilet paper under the sink. With all that being said, the home is lovely, it’s updated and clean. The beds are super comfortable, the pool was clean and perfect. There was a snake outside on the driveway but it’s Florida and that has nothing to do with the home. I wouldn’t have complained about the toilet paper had it not been for the air issue and the noise problem… but everything combined I had to say something. I suggest you bring a box fan for each room and some ear plugs. Other than that a great house lol