☀️素晴らしい南向きプール、ディズニーの近く

Thank you for your kind review! We’re happy to hear you enjoyed the house We’d love to host you again!

Thank you for sharing your feedback. We’ve forwarded your concerns to our team, who will work on improvements to ensure a more comfortable stay for future guests.

Thank you for the kind feedback! We’re so glad the home and resort amenities made your stay enjoyable, and we appreciate the note on the rugs — we’ll take care of that. We’d love to host you again for another relaxing getaway!

Dear Iris, Thank you for taking the time to give us a review. Our team is overjoyed that you enjoyed your stay. We know that it is an unusual time right now, and we appreciate your trust and choosing to stay at one of our vacation homes!

Thank you for your kind words about our property and for your visit! We are delighted to note that you had a great time with us. We look forward to welcoming you back soon!

Thank you for your review and feedback. Our home is always cleaned and inspected by a professional cleaning company. I’ve shared your concerns with the team so we can make improvements. We will keep improving our service and we definitely will deliver a better stay for your next visit!

Thank you for writing to us about your stay. We are sorry to hear that you did not have a positive experience with the amenity. I’ve shared your concerns with the team so we can make improvements. We will keep improving our service and we definitely will deliver a better stay for your next visit!

Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. Please be advised this was a collaborative resolution. We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.

Thank you for your feedback, Terri. We apologize for any inconvenience that occurred. We always work hard to deliver the best to the guests we can. Please understand that sometimes we only have very limited time between guests' check-in and check-out. When it comes to the unexpectedly large quantity of damages that were caused by the previous guests and not able to be fixed within a short time, we may coordinate to deliver damaged items during the guests' stay to ensure our guests could have a better stay with us. We would like to extend your stay if we could. However, our standard check-in time is 4:00 PM and we had to conduct the home inspection and cleaning prior to the next guest's arrival. We appreciate your understanding and apologize again for any inconvenience. We will continue to improve our services and we hope to host you again in the future!

Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. We also believe in being fair; though you were directed to Airbnb, please be advised this was a collaborative resolution and the standard procedure of involving the booking platform. We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.

Thank you for writing to us about your stay. However, we are sorry to hear that you did not have a positive experience with the cleaning. We take cleanliness seriously and will instruct our cleaning company to be more attentive in the future. Please understand that sometimes we only have very limited time between guests' check-in and check-out. When it comes to the unexpectedly large quantity of damages that were caused by the previous guests and not able to be fixed within a short time, we may coordinate to deliver damaged items during the guests' stay to ensure our guests could have a better stay with us. We power-washed the pool area before your arrival. We would like to highlight the fact that yes there were issues during your stay, however, we pride ourselves in excellent service and work quickly to resolve the same, as evident from your report. Sincerely, Nova Vacation Homes.