2/10 (非常に不満)
Carol H.
2023 年 11 月 7 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Beautiful view but dirty property
The cabin has an incredible sunrise view, however, we were appalled and extremely disappointed in the cleanliness of the cabin. We have rented vacation homes for 15 plus years and never had an experience like this. After reporting the issue to the host, they sent additional cleaners (who were also appalled) to the cabin after two days, which brought it to a relatively 'acceptable' standard, but still well below what one would want to stay in for a week. There was a lot of dirt and grime everywhere - the kitchen cabinets, refrigerator (inside and out), microwave, kitchen sink/faucet, bathroom toilets, sinks, counter. The floors and rugs in the whole cabin were very dirty. A piece of glass in one of the rugs even cut my husband's foot. We were hesitant to use the baseboard heating for fear of fire because of so much grime and dirt on the baseboards. We also received no response from the host when we reported that the dishwasher would not operate. The host offered us use of a washer and dryer, but both were dirty, especially the washer which was dirty inside and out.
Based on the listing, we expected the home to be dated, but at least clean. It was not. It looked like the cabin had not been cleaned in months. We encouraged the host to visit so that they could see first hand the state of the cabin. However, we were treated as the bad guys when we sought some resolution. The host did not even respond to VRBO when contacted on our behalf. This is totally unacceptable.
Carol H.
2023 年 10 月に 7 泊滞在
