Scott seemed very nice to deal with. I would imagine this room was one of the nicest in the building. Newer washer and dryer and pretty decor. Pictures matched the appearance. There were a lot of mechanical noises… ie elevator, humidifier, air conditioning, etc. It didn’t bother us though. More than enough room for us. The Balcony was beautiful!!! New balcony furniture. The mattress was not comfortable to me. We played corn hole with our kids at one of the pools, listened to the band, and enjoyed the beach there. Staff was very friendly and helpful. We were away from the busiest part of Panama, which was nice. It also meant that we had to drive a little to get to some restaurants and the Pier. We usually stay closer to the pier.