First, I must say our grandchildren ages 8-15 really enjoyed OceanLakes, & found the resort to be safe & well managed.
The photo is not the house we rented and misleading. It is not pink, and both porches are in bad condition. The first step up to the house is rotten, the floors full of splinters, uneven boards, and the railings are separating, and shake. The porch had cigarette ashes all over it & the charcoal grill was not cleaned. The pickets on the upstairs porch are loose, so we blocked the doors.
We own a home in the mountains, have rented many homes,condos, etc. & owned both. This kitchen is not supplied adequately for children or to prepare meals for 15 people. I had to request a toaster, a lg. salad bowl, a cookie sheet & new frying pans. The teflon was scratched so badly I wouldn't use them for our family. There are not enough glasses for a busy family, so we bought all disposable. A broken wine glass was on a shelf. The kitchen floor had been vacuumed but was dirty & sticky. The appliances are nice!
The bedrooms are small & crowded, & two of the bedrooms do not have bedside tables or lamps because the beds are so close to each other. The floors are soft & appear rotted in front of the upstairs doors & the house shakes on the front. One of the bunk beds shakes & squeaks and the children would not sleep in one. The living room is comfortable, but there are no lamp or side tables.
The baths are ok, but the towel holder in one fell off the wall, and the shower heads are dirty from chemical buildup.
We paid $100 for a linen service, which was actually old sheets and towels of the owner. The sheets for the King Size bed are so old the elastic is gone and the sheets won't stay on corners. There were pillows on the upstairs beds with a cover and no case. We each received one towel & wash cloth. One hand towel was in the bath, so there was a lot of washing. I was surprised by the request to wash and dry a load with another load washing. I certainly did not mind removing the sheets but with a 10 am checkout, that is asking too much, & I did not wash them.
Pam, the owner was very nice and accommodating and replaced or fixed things as requested. However, this home needs new porches. Having replaced one, I know the cost but safety is an issue with our family & if we go back we will find another home facing the ocean and not sandwiched between other homes.
I would give the resort a 5 star but not the house.