Sometimes, the very best guest experiences take place when the unexpected occurs and the host goes above and beyond to make the trip unforgettable. This was the theme of our visit to the Regency at Navarre Beach. Our group changed our flight from an evening arrival to a morning one. On the off chance that we might be able to check into our condo early, we contacted our host, Betty. As the unit was clean and unoccupied, we were able to bring our things straight from the airport to the Regency a full FIVE HOURS early. Upon arrival, we found our quarters well appointed, with renovated kitchen, comfortable and spacious bedrooms, and impressive powered sunshades to allow sleeping in. At the end of our second day, we returned from our night out to discover that the air conditioning unit was not working correctly. Once again, we contacted Betty. She had someone at our door to check out the AC within thirty minutes! When it was determined that a technician would be needed, we were allowed to sleep in another unit to stay cool for the night. The tech then arrived promptly at 8:00 a.m. and had our problem remedied in 45 minutes. Needless to say, we were pleased by our overall accommodations, but floored by the responsiveness and service provided by a truly extraordinary host. Thank you once again, Betty, for making our trip to Navarre one for the ages!