アパートメンツフィレンツェ - ジェマVia del Moro

Dear Bryan, Thank you for your kind review and for sharing your experience with us! We’re delighted to hear that you enjoyed your stay, found the apartment well-located, quiet, and comfortable, and appreciated our responsiveness. We apologize for the issues with some of the fixtures and appreciate your feedback. We’re always looking for ways to improve, and we’ll make sure to address those concerns for future guests. We’d love to welcome you back on your next visit to Florence! Thanks again for choosing to stay with us.

Dear Jhoshua, I hope this message founds you well. We are truly sorry to read your feedback as we didn’t receive any communication from you during your stay. I will like to apologize for the level of the cleaning as for certain this is below our standard. Have we been aware of the state of the bathroom we would have send you the cleaning company immediately. We highly appreciate the feedback regarding the check in procedure as we wish to offer as many check in options as our guest required, but we do understanding that for some guest this very thorough procedure might seem like a waste of time. The apartment is supplied for based on the number of guests provided at the moment of the booking. I can see that your reservation was made for 2 guests, not 4, that’s why we provided this number of bedding and linens. Regarding the amenities, as we are not a hotel, unfortunately we are prevented by local law, to provide toiletries for the whole stay. Again, we thank you for taking the time to write a feed back to us, guest such as yourself help us to improve the standard of our service. All the best,

Dear Guest, Thank you very much for your 5-star review. We were truly delighted to host you and are very happy to know that you had a pleasant stay. It has been a real pleasure having you as our guest, and you have been an excellent guest. We hope to welcome you again in the future. Warm regards,