宿泊者限定の口コミ
4/10 (不満)
Alexis M.
2026 年 7 月 3 日
良かった点 : 清潔度
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Unfortunately, our stay at Alla Piazzetta Proprietà got off to a frustrating start due to poor communication during check-in. Before arriving, we informed the property manager that one party in our group would arrive before the other. Despite this, he repeatedly tried contacting the party that was still on a flight instead of the one already at the property. To make matters worse, the contact information listed on VRBO was for the property manager's brother, not the property manager himself. We waited over an hour for a response, making check-in anything but smooth.The listing also advertised air conditioning in the "Popular Amenities" section, but only two of the five bedrooms and the main living area had A/C. This was misleading and made the remaining bedrooms uncomfortable.In addition, the washer in one of the units did not work. It was stuck in a continuous cycle and would not drain, making it unusable. The Wi-Fi also did not work during our stay.The listing further states, "Our prices include all fees. No hidden fees," yet it also says guests may be charged extra for electricity, final cleaning, heating, a refundable cash security deposit, and tourist tax. These contradictory statements create unnecessary confusion about the total cost.Overall, these issues significantly impacted our stay and did not match the expectations set by the listing.
Alexis M.
2026 年 6 月に 5 泊滞在
