Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was somewhat unhappy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were thrilled about a family getaway to a charming cabin, eager to accommodate five kids and two dogs, prioritizing a location adjacent to the river to avoid the hassle of carrying the children, including an eight-month-old, too far. We specifically chose a spot advertised as having a “private river entrance”. However, two days before arrival, we were informed that the dock and kayaks, initially included, would be unavailable. The unclear communication left us puzzled about our river access.Despite this, we were assured of walkable river access, received an apology, and were granted a $250 refund, seeming like commendable customer service at the time. But, our expectations were shattered upon realizing that we had no direct river access, and the public access was a quarter-mile away. This compromised the essence of our stay, valued at $2700, to enjoy the river.It felt like a deceptive practice; it appeared they were aware of the lack of river access but proceeded with our booking, attempting to appease us with a minimal refund for the inconvenience. Paying $2700 for two nights, without the anticipated river access, was a major disappointment for our whole family.