ジャイアンツネックハイツ<br>今すぐFALL予約を受け入れる！ <br>長期レンタルを検討する<br>

The previous renter had reported sand ants which I informed you of on 8/8/17. Myself and my family were at the house the week previous on and off and saw no evidence of what you report. That being said ,I did in fact have the house sprayed for any issue regarding what was reported prior to your arrival with our contracted exterminator. I also contacted our cleaning crew who cleans every Saturday during the summer and they reported seeing no issues when they spend 3 plus hours there a week preparing the home for the next renter. It was the recommendation of the exterminating company to vacuum daily or every other day based on what they had sprayed. I advised you as such and even offered to send over the cleaning crew to handle if it was not something you were willing to do. You checked out on 8//19 and it was not until the day after check out on 8/20 that you made ANY attempt to contact me in any way to report. There were multiple ways to contact me as the welcome book included my cell phone and email and we had been corresponding through the rental website. If that was myself I would have contacted an owner immediately! I would have made immediate arrangments to go to the property and inspect and had someone go to the house with an expertise to inspect and treat.I was not given this opportunity as an owner, Nor did you give me an opportunity to inform a future guest of what you claimed you found. We are a pet free home and do not allow pets of ANY kind due to the allergies in my own family. Neighbors in the area take notice of ANY activity or what may appear to be misuse of that house such as that and do in fact report back me. I have gotten zero reports this summer. This is my family vacation home as well. We take great pride in it. Upon your check out I had the home reinspected again, inside/ outside/attic/basement, the exterminator found no evidence of any type of flea but again found some ants because food had dropped inbetween the counter and fridge. I travel quite a bit but while I am home I am only 45min-1 hr from the property. If there was any issue during your stay you should have reached out to me so that I could have addressed concerns and attempted to fix any issue you may have had immediately. This is the one and only negative review we have ever had as I take great pride in communication with guests and are selective with whom we rent to during the high season.

So happy you enjoyed your holiday. I hope you had safe travels home.

So happy it met your needs. Glad you enjoyed your stay

So glad you enjoyed your stay!