パノラマビューの丘の中世エスケープ（ティベリウスアパートメント）

Dear Christiana: Thank you for your review. I am genuinely sorry that our property was not the right fit for your family's needs, especially when traveling with your 90-year-old mother who had a lot of difficulty walking. I became aware of your mother's mobility difficulty when our check in person told me that your mother needed two people to help her walk besides the fact that she had walking sticks. As soon as I heard from you about the accessibility issue for your mother, I paid and provided a private driver to pick your mother up from the property and drive her to any place you instructed him to. This I did provide for your entire stay and I made sure you could use this service any time you needed it at no additional cost to you. We provide a residential parking permit for our guests, which we gave you, it is about a 10 minutes walk from our property, but since your mother had mobility issues, she couldn't reach the house without difficulty. I am glad you and the rest of your family except for your mother had no difficulty walking to our property. All of our guests have no difficulty walking to our propery. Spello is a beautiful medieval hilltop village, and like many neighboring historic towns in Italy, it is characterized by narrow cobblestone streets, steps, and steep walkways. These are part of the unique charm of the village, but they can also present challenges for guests with limited mobility like your 90 year old mother. In the 22 years that I have welcomed visitors from around the world, this is the first time I have received a comment regarding accessibility. Our property has consistently received excellent reviews, and many guests specifically choose it because they enjoy the authentic experience of staying in the heart of one of Italy's most beautiful historic villages. One of our features is our huge garden with magnificent panoramic susnets . I'm pleased that you found the check-in and communication positive, and I truly wish your family had been able to enjoy everything that makes Spello such a special place. Sincerely, Your hostess Gina Waldman

Thank you so much for your review. Just before your arrival in Spello, there was a big storm and the wind knocked out our TV antenna located on the rooftop. The technician has now repaired it and the TV has been back on for a while now. I want to sincerely apologized for the inconvenience. Regarding the water heater, that has also been fixed. Please come to visit us soon.

Thank you so much for your wonderful review. The AC leaked a bit of water because our AC tech told us that the water condensation is normal because the AC had not been used for a while- and when you first start using it again, it often leaks. Please come and visit us again. Gina, owner manager of Casa Spello

First, thank you so much Karen for your wonderful 5 star review. We are proud of our hospitality and strive to do the best we can to host you and future guests. Your review of our Casa Spello Tiberius house is extremely helpful to future guests. Please come to visit us again, Sincerely, Gina Property Owner Casa Spello

Thank you so much for staying at Casa Spello. As you probably know we have four different units in the property. The unit you stayed at is the 700 year old cellar where the family used to make their wine. The wine cellar which is now the living room of the Tiberius unit is built in beautiful peach color stone and stays nice and cool in summer months. We made the front door of the unit extremely large with glass doors to allow more light to come in. The medieval properties didn't have nor do they allow, for too many large windows- but the charm of the cantina is really a unique experience. We are honored that you stayed with us and want to thank you for your review. Please come to visit again. Best wishes, your hostess, Gina

I have been renting our medieval house for 15 years. This is what other guests have written: I let my guests tell you about the house: Linda L. wrote: " The apartment had plenty of space for 5 of us. So glad to have 2 full bathrooms. It’s a very unique space with stone walls curved ceiling, stairs up to the kitchen and 2 of the bedrooms, and well stocked in kitchen and bathrooms. ....We had a great view from our bedrooms" Linda L. May 2019 Another guest wrote: "Outstanding apartment, perfect vacation rental. " Barbara F.- May 2019 Another wrote: "This apartment met all of our expectations, it was well maintained, it had everything we needed and it was perfect location. " Debra W. May12 -'19 All of our reviews are 5 stars.! They cannot all be wrong! This is the first time I get a one star review and this is the first time I have rented to a German speaking family. Surely if you rent a medieval house you do not expect to have glass windows and modern furnishings You are not allowed to cut through the medieval thick stone walls. It would be against the rules of the preservation of the antiquities. There is plenty of light coming in from the gigantic glass entry door (2 m wide x 3 m high) in the living room and a large window in the bedroom on the first floor. The views from the upper bedroom and the sunsets are spectacular . Our 500 square meter garden , it is shared with others, but it has three different sitting areas. It is never "crowded" since if one area is occupied you have two more areas in our upper terraced garden where you can sit. Our guests love the sharing ideas and recommendations with each other if they chose to mingle with other guests over a glass of wine watching the magnificent sunsets. I am sorry that our panoramic views and our decor with antique furniture which is appropriate for the house, were not to your liking. They are all made my Umbrian local artisans and this is the style of the region. Modern white cabinetry would not have fit well with a 700 year old historic building. Our garden is the biggest and most panoramic garden within the historic walls of Spello. We strive to keep our 5 star rating and are proud of our hospitality. Our reviews speak for themselves.

Thank you so much for your wonderful review. It was my pleasure to have you stay with us. You are right that i have a passion for Italy and a super passion for Spello and of course for Umbria. Spello is truly the jewel of Umbria and I am happy to help my guests discover it and adventure to wonderful medieval villages. I continue to update my list of recommendations and add wonderful places and restaurants to visit. As you have discovered, Spello has become the gourmet capital of Umbria with its wonderful regional cuisine. I hope that you will come back to visit us soon. Warm wishes, your hostess, Gina

Thank you for your lovely review. Although you stayed in our Tiberius three bedroom house, I hope you had a chance to see our other 3 houses, which are just as beautiful as Tiberius. They are : Augustus - Marc Anthony and Cleopatra. We are thrilled that we provided a great place for you to enjoy Spello. We try our best to provide a comfortable place for our guests, and we are grateful that the views and the sunsets we get are the highlight of our property. Our Spello Restaurants are not "touristy" and do not cheat non-Italian clients. We are all the same in their eyes and they now rate as some of the best restaurants in Umbria. The prices are still very reasonable and the pasts is still home made by the mother and grandma in the kitchen. We are so lucky that all these wonderful restaurants are all walking distance from Casa Spello. Hope you and your friends will come and visit us again. Best wishes, your hostess Gina

Dear Mark and Ellen: it was both a pleasure and an honor to have you stay with us. We loved sipping wine and enjoying the sunsets with you and watching the beautiful views from our Casa Spello garden. You were the perfect guests and we strive to always make our guests feel comfortable and do all we can to make Casa Spello a very "special and romantic " place. Please come back to visit us. The flowers of Spello and our beautiful views are waiting for you. Best wishes, Gina and Dan (your hosts)

Thank you so much for your lovely review. Look forward to having you back at Casa Spello.

Dear Michiel, It was my honor to host you and your friends. We are happy to welcome you back to our home Casa Spello. Please come back any time. Nadia, our check in person was extremely grateful for your very generous gratuity and wants to also thank you and your friends. Best wishes , Gina Waldman, Owner manager

Dear Rose: It was a pleasure to host you and your party of six adults in our Casa Spello Tiberius house. We try to do our best to make our guests feel at home and like you said in your lovely review, we do not only host you and give you lovely accommodations, we give you itineraries and recommendations for self guided tours with lots of great suggestions in Spello and surrounding areas. Our location and our magnificent sunsets, which you can view from the windows, and the beautiful garden, are a wonderful addition to our accommodations. I know that all of the six people in your party loved staying with us, so please give them my best regards .I know you will all come back. Most of our guests from Australia to Canada to other parts of the world, ALWAYS COME BACK.! Your hostess, Gina

It was indeed a pleasure to have your family stay with us at Casa Spello/Tiberius unit. Thank you so much for your wonderful review, as promised, please come and visit us again. Sending you our love and wishes for a wonderful new year.