4/10 (不満)
Joe P.
2024年4月16日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション
Same Issues as Previous Renter
The issues we had staying at this house in March 2024 are the same as Lisa's when she stayed at the house in Oct 2023 (her review was posted in Dec 2023).
Similar to Lisa S., we couldn't get into the house on the 1st day of our arrival. In our case we were given the wrong door code and couldn't get a hold of the host for ~40 mins. We contacted VRBO and they couldn't get hold of the host (Brittany) either. VRBO was apologetic and was about to cancel the booking and refund us when the host texted back and gave us the correct code.
The house was wasn't cleaned or properly stocked with toilet paper and papers towels. We had the same issues with dust, cobwebs, and mouse droppings/feces in the kitchen. The host told us that no one had been at the house for six weeks and blamed their cleaning company for not doing their job properly. The host offered to send a cleaning person, but we declined her offer. We weren't comfortable with someone cleaning the house while we were staying there on vacation. The host did have paper towels and napkins delivered the next day, but didn't deliver any toilet paper.
We also asked for a refund for 1 night, which the host/owner partially fulfilled. I experienced the same defensiveness that Lisa S. described when I asked the host/owner to follow through on the refund.
In hindsight, we should have paid more attention to the previous reviews. The issues Lisa documented were not resolved in the 5 months between her stay and ours.
Joe P.
2024 年 3 月に 3 泊滞在
