Single-story Tuscan Ridge Home | Private Pool and Spa | Sleeps 9 | Game Room

Thank you for sharing your feedback and for recognizing the cleanliness, amenities, and overall beauty of the home. The photo appears to show stormwater that collected on the pool lanai, which can quickly cause greenish discoloration in Florida’s warm, humid climate. We appreciate this being brought to our attention so the area can be inspected and addressed. We were not notified during the stay that the pool table felt unstable or that the air hockey table was not working. Had either concern been reported, our team would have been happy to inspect the equipment and assist. We encourage guests to contact us during their stay so we have the opportunity to address concerns while they can still enjoy the amenities. We are glad the rest of the home was clean, well-equipped, and enjoyed by your group.

Thanks for your kind words! We're so glad you enjoyed your stay and that everything was as described. We look forward to welcoming you back to Orlando again soon!

Thank you for taking the time to share such a wonderful review of your recent stay. We truly value your positive feedback and are so glad you enjoyed your stay with us. We look forward to the possibility of welcoming you back in the future.

Thank you for your wonderful review! We are thrilled to hear that your wife and kids loved the beautiful house at 819 Tuscan Ridge. We truly appreciate your recommendation and hope to have the opportunity to host you and your family again in the future, perhaps with more time to enjoy the house itself!

Thank you for the wonderful review, Nicholas! We’re thrilled to hear that you enjoyed your stay at and made the most of the pool area, even during the rainy days. It’s great to know that the layout of the house met your expectations. We look forward to welcoming you back for another great experience in the future!

Thank you, Ross, for your fantastic review! We are delighted to hear that you and your group of retired friends found the property to be the cleanest home. Your kind words mean a lot to us, and we look forward to hosting you again for another memorable stay!

Thank you so much for your wonderful review! We are thrilled to hear that you and your family had an amazing stay and found the house comfortable and beautiful. We appreciate your kind words and recommendation. We look forward to welcoming you back to Florida again soon!

Thank you for the wonderful review, Colleen! We’re thrilled to hear that you had a great time and found the property spacious and relaxing for your graduation celebration. We appreciate your feedback regarding the TV remotes and will look into replacing them. We hope to have the pleasure of hosting you again in the future!

Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and found the location convenient for your visit. It's great to know that the house met your expectations and that you appreciated the quiet and safe neighborhood. We understand your concern about the pool alarms and will take your feedback into consideration for future improvements. We appreciate your suggestion about the garage door and will look into it. We look forward to welcoming you back for another stay soon!

Thank you for your feedback. We’re glad you found the home tidy and clean upon arrival, and we would like to clarify a few points for future guests. There is no third-party answering service managing guest concerns. Our team communicates directly with guests throughout their stay. As outlined in the rental agreement, when an issue is reported we may ask for additional details or photos so we can better understand the concern and determine the most appropriate solution. In this case, regardless of the timing of the photos, an additional pest control treatment was arranged in response to the report. Regarding the pool, our professional pool care team services the property weekly to balance chemicals and ensure the water is clean and safe for use. As explained in the rental agreement and pre-arrival information, Florida weather can bring leaves, dirt, and other environmental debris into an outdoor pool between scheduled service visits. For that reason, a skimmer net is provided at the home for guests to use as needed between professional cleanings. We take guest concerns seriously and appreciate being notified when something needs attention. Our goal is always to gather the information needed, respond appropriately, and address reported concerns during the stay whenever possible.

Hi Kathleen, We appreciate your feedback and are sorry to hear you were unhappy with the resolution. When you reported an issue, we immediately sent a professional to investigate. Their inspection confirmed that the hot water heater was functioning properly, and all faucets were receiving hot water as expected. Per our clear policy, when a guest reports an issue but no actual problem is found, the guest is responsible for the vendor’s trip charge. This is standard practice to prevent unnecessary costs for our homeowners and is similar to calling a vendor out to your own home (there are call-out fees even if no issues are found). If there had been a legitimate issue, we would have addressed it promptly at no cost to you. We’re glad you enjoyed the home and neighborhood, and we appreciate your understanding of our policies, which are in place to ensure fairness for both guests and homeowners.