6BR Sleeps 18 | PVT Pool | Walk to Beach | 827

Hi, thanks for your feedback. As stated in our listing, this is not a brand-new property, and like many vacation rentals, normal wear and tear is to be expected. The home was professionally cleaned and inspected prior to your arrival, and we documented the condition with photos, including the fully stocked kitchen. Unfortunately, one of your guests caused damage to the bathtub, which led to the leak. We filed a claim through your VRBO protection plan, and a plumber was dispatched promptly. However, access to the property was denied on two occasions, which delayed the repair. It's important to note that we rely on guests to report any misuse or damages during their stay. VRBO was involved in the case, and after reviewing the evidence we submitted before and after your stay, both we and VRBO declined the refund request. We understand this may not be the outcome you hoped for, but we acted in good faith to resolve the issue promptly. Thank you,

Thank you for your feedback 😊