5BR Margaritaville Resort Cottage with Hot Tub/Spa

Dear Kim, thank you for sharing your feedback with us. We appreciate your insights regarding the cooking supplies and amenities during your recent stay. Regarding the cooking supplies, we want to assure you that our kitchen is fully equipped to meet the needs of our guests, as advertised. We understand the importance of having everything you need for a comfortable stay, and we apologize if there was any inconvenience in this regard. In terms of amenities, we make every effort to clearly communicate what is available to our guests and any updates on their availability. We strive to ensure that our guests have a clear understanding of what to expect before their arrival. We recommend reviewing the pre-arrival information that is sent upon booking for a comprehensive overview of our offerings as well as the access details. We value your feedback as it helps us to continuously improve our services and enhance the experience for all our guests. Despite the challenges you mentioned, we hope that you were able to enjoy the beautiful beach and convenient location during your stay. Thank you once again for choosing to stay with us. Should you decide to visit again, we look forward to providing you with a more seamless experience.

Thank you for your feedback. We apologize for any confusion regarding the cottage locations and amenities. The listing states "Private Resort Beach Access: Steps From Your Home (Across the Street)" and indicates that unit proximity to the beach is based on availability at arrival. We strive to ensure our listings are accurate and sincerely apologize for any discrepancies you experienced. We have addressed the issues raised and provided compensation as a gesture of goodwill. Your feedback is valuable, and we appreciate your understanding.