2/10 Péssimo
Julia K.
23 de dezembro de 2023
Aspetos positivos: Localização
Aspetos negativos: Limpeza, check-in, comunicação e exatidão do anúncio
Yuck.
1 of our guests fractured their foot. We needed to check in an hour early to help them rest. Not possible. The host kept us outside the apartment, our friend sitting on the floor, for 90 mins. We made it clear this was a medical issue and the host ignored.
There is only 1 key to the flat and it controls the power! Our friend w/ the fractured foot had to stay in for our 4 day visit. To leave them with WiFi, heat, and electricity in the apartment we had to leave the key. So for us to re-enter the apartment each time: our injured friend had to hobble to the door and let us in. Disgraceful. We asked for a 2nd key for this situation and was told it was not an emergency and was not possible. I’m still furious on behalf of my friend. Very poor management decision. No empathy.
During 1 of those days our friend stayed in, a management “mistake” occurred. An employee “wandered in” on our friend alone! She was terrified and very vulnerable as she was injured! When we alerted the host, they dismissed our concerns as an inconvenience. Terrible.
The main room is a trap. The kitchen is not functional. No plates. No dish towels or paper towels in kitchen or bathrooms. We ate off lost Tupperware lids, the only thing in the cupboard.
The bathrooms are old/ rusting. The shower head was disgusting. The shower doors leak water on the floor. The towels were stained/ dirty.
The beds are cardboard. Uncomfortable. Cheaply furnished, they only cared about pics + not actual guest experience
Julia K.
Estadia de 4 noites em dezembro de 2023