8/10 Bom
jane b.
12 de outubro de 2023
Aspetos positivos: Check-in e localização
My thoughts
It was nice and spacious. A lovely location.
Issues - Firstly, we arrived to find dirty dishes, garbage still in the bathroom and overall not cleaned properly. This isn't an issue with the owner as they were responsive when we brought it up but still we had to clean.
The dirty linens were left in the washer, which we understood would happen. We were expected to clean them, thats ok as we were leaving ours in the washer also. Our issue was we had no laundry detergent, on emailing the owners we were told to check the shed. There was none, the owner did not reply to that? Not sure what they expected us to do? We ultimately purchased detergent at our expense and washed the linens. This was not acceptable to us.
We then determined the sink in the bathroom wasn't draining properly so again emailed the owners and asked them to have it fixed. Their response was "we can't come from Rekjavik on such short notice and there is drain cleaner in the shed pour some down the drain". The unit is less than 2hrs from Rekjavik and we were staying 4 nights? Not acceptable to us.
Lastly the add stated that internet was included. Our booking was at the end of a month from the 25th to 29th. We had reasonable internet the first night then nothing. Turns out they had limits on the data and once they were reached you couldn't even send an email. The owners response was "if you need internet go to the hotel nearby or purchase a card for internet.
Not acceptable to us.
Thank you
jane b.
Estadia de 4 noites em setembro de 2023
