2/10 Péssimo
Amy P.
16 de abril de 2024
Aspetos positivos: Check-in e localização
Aspetos negativos: Limpeza e comunicação
House ok, owner not so much
House is in good location & decent space, but poorly maintained & managed. It is outdated & cleaning is subpar. I asked if early check-in was possible & owner stated previous guests left a big mess. Despite cleaning, the 1st floor bedding was yellowed w/age & had stains, spare bedding had stains, dried food & stains were on blankets, trash left in trashcans, & food was in the oven.
After leaving owner made damage claims for a blind, bunkbed, & fencing. I asked the owner for details & pics on alleged damage, to include the fence bc we didn't see a fence at the home & whether any fence damage could be from bad storm in area. In response, owner sent a pic of a pipe & accused us of having a dog, which were not part of the ins claim. We did not have a dog or any other animal w/us. Given the state of the home, I suspect that the owner is making damage claims for upgrades & his priorities are w/finding damages rather than cleaning. Highly suspicious that cleaners were able to find 3 points of alleged damage from our stay & yet missed potential damage & filth from prior guests.
I first got a spidey sense about owner when I asked for confirmation of checkout time bc of a discrepancy in app. Instead of just confirming, he got confrontational and the app didn’t allow me to attach a pic. Altho I was shocked about the damage claims, looking back, the complete lack of care w/cleaning & maint, along w/ this encounter, should have tipped me off. Alerted VRBO & ins co to investigate further.
Amy P.
Estadia de 4 noites em março de 2024
