8/10 Bom
Alysa T.
11 de março de 2024
Aspetos positivos: Check-in, comunicação, localização e exatidão do anúncio
Good stay close to everything we needed
Upon arrival, we checked in with ease. We paid for parking and headed up to the garage. It is TIGHT, managing getting around is very precise. We found our room, it is older… and small, but we didn’t spend much time in the room during the day. The beds were comfortable, but it had not been thoroughly cleaned from the guest before us. There was a lot of women’s hair in the shower… halfway through our trip we got a phone call while we were out that maintenance needed to access our room because of a water leak in the room above us. When we returned, they had left the unit dirty and thrown our towels away. When we checked in we were only given 6 towels for a week long stay… we tried to ask for more and were told it was our responsibility to wash our towels/linens if we needed more. I have used Vrbo numerous times and never had this issue. We were given 1 toilet paper roll refill… and had to go out and purchase more for our stay as well. We found this to be very weird. When I messaged the owner about our towel issue after the leak it took over 14 hours to get a response. The next day we finally made contact with him and he sent someone over to replenish our towels. He also gave us beach towels for the trouble. We were greatly appreciative. The unit is in a great location, right across the road from the Hilton Village. My kids swam numerous times in the lagoon and we were able to watch the fireworks on Friday with ease. The elevators are SLOW. All in all it was a good stay.
Alysa T.
Estadia de 7 noites em março de 2024
