We had no heat first couple days. Property Manager told us there was heat but there were no instructions on how to get the heat. We found a space heater, which wasn't working at its best & can't leave them on all nite. Finally manager explained the heat comes thru the a.c. with the remote. BUT he lied about the heat coming from the a.c. by the futon, it did not. We both got very sick & are still trying to recover. Floors were soooo dirty. We deserve at least a partial refund. He wasn't easy to get hold of. Could not leave a msg on his phone. It would say "this phone has no voice mail box". We would just have to wait until he decided to call us back. Then I started texting him, which was easier. I wanted to talk to him for him to hear that I had laryngitis, sore throat, ear ache. Heat should have been turned on before we got there on Tuesday as the temperature was in the 50's. Wednesday, came home from swamp tour to another day of cold house. He finally called that nite & explained a little better about the heat but I feel I had to drag the words out of him. No heat in room with futon where my friend slept.We missed out on the Plantation Tour because we were sick. We're out each $64.00 for that tour.