6/10 Razoável
Steven P.
25 de junho de 2023
Aspetos positivos: Limpeza, localização e exatidão do anúncio
Aspetos negativos: Comunicação
5 Star Apartment, 1 Star for VRBO and host
We rented this apartment May 25-Jun1 2023. The location is excellent and the apartment is spacious. The kitchen was quite new, and the washer/dryer was a nice feature. The bathroom was also nice, with good water pressure and hot water. You must climb 3 narrow winding flights of steps (52) to reach the apartment. It took 5 minutes of fiddling with the tricky key to get the door to open. There is no air conditioning, though the windows provide good ventilation. The Murphy bed is low to the ground and not particularly comfortable and has no night tables so you must set your items on the floor. Still, we would rent this apartment again.
We did have an issue, though, so we would give VRBO and the owner 1 star. We accidentally locked ourselves out. Both keys were in the apartment and it was 10 pm by the time we realized this. The only way to contact our host was through the VRBO message portal. It took more than an hour for our host to respond: "I don't understand , you live 5 day in place and you have problem, right?" We messaged: "We’re sitting outside the apartment door and it is getting cold. Help!" The reply was " stop to drink please. All is ok. The cleaning lady is coming to 12am." He did not offer any other solution. We spent a cold and uncomfortable night sitting on the stoop of the apartment. Cleaning person arrived after 4. We were beyond exhausted. We missed our flight and had to find a hotel for the night. Our host was not helpful or empathetic.
Steven P.
Estadia de 7 noites em maio de 2023
