2/10 Péssimo
Iris A.
22 de abril de 2024
Aspetos negativos: Limpeza, check-in, comunicação e exatidão do anúncio
No thanks
We did not like our stay. Upon arriving we discovered that the place needs a lot of work - stains on the ceiling, minimum kitchen ware, dining table chair broken, mattress that’s pretty much like a blowup air mattress…. Awful! To make it worse, we requested more towels after discovering a few that looked dirty - Vacasa basically texted me that there is a laundry room. I was told they only provide starter towels, I would be responsible if we needed additional towels for our 4 night stay. I was shocked. I’ve never had a rental where they didn’t provide ample towels for a beach stay and we’ve been going to 30a for over 5 years. I finally called and got additional towels. The towels were so incredibly worn and rough - they were like rags. Later, it took me 3 Vacasa agents to give me the laundry room code. The first 2 just kept referencing the laundry rooms in the building. Zero customer service. We contemplated leaving but stayed for fear of losing the money we already paid (in full). In my opinion, the theme to this place was “let’s provide and do as a little as possible.” Location is fine but not on the beach - have to go across a busy street to reach the entrance. There is not a private beach - once you get to the beach you see a sign that points you to the public beach for Gulf Place guests. I think overall the location is fine but we would not stay at this rental again.
Iris A.
Estadia de 4 noites em abril de 2024
