2/10 Péssimo
Viajante verificado
17 de março de 2024
Aspetos negativos: Limpeza, check-in, comunicação, localização e exatidão do anúncio
Not what we expected
This property is not what the photos portray it to be. We had a hard time from the minute we arrived. The code was wrong they gave us to access the house, they advertise a gate but the gate was on the ground broken and just ridiculous, the house was full of gnats all weekend. We couldn't even cook food in the oven because the door wouldn't close on the oven and the oven kept cutting off. The gnats swarmed so bad we went out and purchased traps and Clorox for the disposal and none of it worked. We couldn't even eat food because of the gnats. There was a storm or two over the weekend. The master bedroom window was leaking water through the walls and window seals. The master bathroom door knob was broken completely off. Cracked floors in the living room and the entire house swayed with the wind all weekend. The outside of the house had cracked beams and siding that probably made the sway worse and the elevator was not accessible to us. The street the house sits on was scary with no street lights and we were concerned about getting stuck with the rain because the road was so low. Overall this was NOT what we paid for and we were very disappointed. They told us maintenance would come out and help with the gnats and the leaking window and nobody ever showed up and the owner stopped responding. This is not how you conduct business and we were truly appalled and disgusted. We had family meet us there for a very difficult time in our life and we were so embarrassed by the condition.
Viajante verificado
Estadia de 2 noites em março de 2024