2/10 Péssimo
Rabia R.
9 de setembro de 2022
Aspetos positivos: Check-in
Aspetos negativos: Limpeza, comunicação, localização e exatidão do anúncio
Dirty cabin, brown smelly water, on a narrow unpaved road.
The worst VRBO experience I have ever had. This cabin is located on top of a mountain with beautiful views, but the views aren't worth risking your life. The road leading up to the cabin is unpaved and hardly five feet wide; it's incredibly unsafe. The cottage is on a well, so the water is brown, smelly, making the cabin smell bad. You can tell the furniture is from a goodwill store. The beds are not comfortable either, and the property is poorly maintained. The wifi is horrible as well. it's nearly the scene of a horror movie.
I was staying here with my husband and six month old, and the water was not safe to wash his bottles with. My husband is a new driver, and we felt unsafe driving to the cabin. We would leave downtown hours before sunset, as not to risk having to drive there in the dark. We called cabinsforyou to try and cancel our reservation for the remainder of the days, and they said no and hung up on us. After my husband wrote an email directly to the CEO, they let us cancel our last night of stay there.
VRBO was also highly unhelpful, and I lost all faith in them. I was on the phone with them for a total of 6 hours. I called them at 6 pm and had to keep recalling until 12:30 am. They told me they could find alternative accommodations for us but kept disconnecting the call after saying that, and every time I would call back. The agent would tell me that they don't have the software to find new accommodations, put me on hold, and ultimately hang up on me. At one point, I was crying on the phone, begging them to either issue a refund or find us new accommodations, and they said that it was not their problem and that we had to stay there until they talked to the property owner, which wouldn't be till the next day.
My husband and I ultimately gave up and booked a hotel because it would rain the next two days, and we did not feel safe there.
In short, don't book this place, unless you feel safe driving on an extremely steep unpaved road, and like places that smell bad, have bad water, are unclean and don't have WiFI.
I also highly recommend not booking any stays through VRBO, becauseif anything goes wrong, they will just keep ypu on hold until you give up.
Rabia R.
Estadia de 2 noites em setembro de 2022
