Check in was a bit of a nightmare. Never got check-in information and had to end up calling, but Anil was the best! No central air/only window unit in bedroom which made the den and bathroom a little warm. There were no check-in or check out instructions, but again, we called Anil and he was helpful. The A unit where we stayed was clean, but the original unit we were to stay in, Unit D, was not as well equipped. Overall, for what we paid, it worked out fine.