2/10 Péssimo
Theresa S.
5 de janeiro de 2023
Aspetos positivos: Limpeza e localização
Aspetos negativos: Comunicação e exatidão do anúncio
Beware
Beware!! Let me start by staying the south mountain resort owned by Bluegreen timeshare company. It is a lovely resort with a pleasant staff. However, this listing is not what it appears to be. We were provided a studio condo with kitchen. we generally look for places that have a kitchen because we ski at Loonmountain during school vacation and we’d like to have a place where we can cook breakfast and dinner. Upon arrival. We did a large food shopping filled the fridge , unpacked all our clothes and toiletries for our upcoming four-day ski vacation. We arrived on the 12/28 on 12/30 at we were exiting our room when a gentleman asked if we were all set and checked out. Our response was no we are here for another two days. He said I’m sorry we have you checking out. I then contacted the front desk who said yes we have you checking out today and then checking in to another room later today that we would need to pack up all her things and wait until there was another room available most likely not until later that day after 4 PM . This caused a consider amount of stress and loss of a full day of skiing in which we paid for four full day lift tickets .We had to pack up the entire place and all and put all of our things on dollies including our food . The staff at the SMR was very understanding and has dealt with this issue in the past! third-party sales are not permitted by timeshare owners, causing problems for people who have planned a vacation through sites, such as VDRO This property is represented by Christian, Rrp. is operating a low budget, third-party rental business called rental pros. Who when contacted through the text via VBRo failed to respond I then asked for a phone call. I received a phone call from a man who called himself Julio at first and then changed his name to Diego halfway through our conversation. During our conversation, he said this is not our problem you need to contact VBRO.
Save yourself the headache, and do not book this property.
Theresa S.
Estadia de 4 noites em dezembro de 2022