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8/10 Bom
Jordan P.
31 de maio de 2024
Unit was great, staff response was not so great
The unit itself is super cute! It was clean and the bed and pillows were super comfy. Shower is spacious and water was hot! The only downside to the unit itself is that there are no curtains (windows face east), so it’s pretty bright in the mornings and you can hear the upstairs neighbors walking at times.
My issue was not with the unit itself, but with Vacasa. When I checked in on Friday and tried to use the fire pit, it wouldn't work. I reached out to Vacasa, who responded quickly, which was nice, but it took multiple messages for action to be taken.
I was told that a ticket was created for local staff to further assist. I followed up on Saturday and Sunday, as no one ever reached out or contacted me, but was only met with "I apologize for the inconvenience this has caused" and told that "local staff have been updated” every time I reached out. I was also told twice that a firepit was “not listed as an amenity for this property,” when in fact it is, and there are photos of it on the listing. I had to follow up numerous times for someone to finally come to fix a simple issue (ie change the propane tank). I don’t think they ever would’ve resolved the issue if I hadn’t been persistent. It makes me wonder how responsive/reactive they would be if there were a more pressing issue (ie no hot water, issue with refrigerator, etc)
