It was 86 degrees inside the property when we arrived in the afternoon. There was a yellow sticky note right next to the thermostat: “Thermostat controls air only”. We messaged the owner twice before he responded, that it was incredibly hot & the AC was not functioning properly.. Unfortunately we had to leave for a family dinner & we’re gone by the time we got a response from the owner. The owner made no offer nor any attempt to come fix the problem at this time. He claimed that we just needed to turn the thermostat way down & actually turn it on (even though he knew we were coming & should have already had it turned on, since it was hot). When we returned, after sunset, it was still 83 degrees.
We attempted directly texting & calling the owner but no one answered & the direct text messages were not responded to.
While I was on the phone with VRBO about this, the owner said he could come over & claimed no one has had a problem before. I don’t know how that makes any difference to the fact that it wasn’t working, wasn’t being attended to & had a note posted that it wasn’t working! VRBO tried to call & got no answer, no call back, no response. I said “OK - but it’s not cooling” and got no more response and no one came to fix it.
We spent a very hot, very humid, & very uncomfortable night in this house, with inside temperatures maintaining at 6 degrees hotter than outside. VRBO stated we should leave a review & request a refund. Neither VRBO or the owner has responded.