4/10 Mau
Haley G.
1 de janeiro de 2023
Aspetos positivos: Limpeza, check-in, localização e exatidão do anúncio
Aspetos negativos: Comunicação
New Years Eve Property floor was in repair
The property was in repair from some sort of water leak that occurred in the hallway as well as into the room we were to stay in. All of the trim had been torn off and removed for repair. There was a hole in between the trim where you could see inside the room. Also upon entering the room, the security latch had been ripped off and was laying in the floor. We did not feel safe to stay when you could see us in the room from the main hallway. When I contacted the property manager he was very rude and condescending. I assume he thought we were trying to scam him. After some back and forth comments he did state he was refunding our stay. He did message back this morning half apologizing that he was sorry “I didn’t find the property acceptable” like it would ever be acceptable to stay in a room where people can look into your room from the hallway. The inside of the room was clean and neat except for the damaged security latch and the piece of wood it was attached to on the floor. The trim to the bathroom was pulled off and in the process of repair so the leak did come into his room. This was our first experience with VRBO. I hope that not all of the property managers are so rude to those paying a lot of money on a holiday and then trying to find somewhere else to stay at 5pm on New Years Eve. We were a simple inconvenience to him and he wanted to argue with me. According to him “I made history tonight” for canceling a stay for “the outside of a room” I guess he’s okay with paying over $400 to have your room visible from said “outside of room” . I am thankful for the refund as we had to scramble to find another hotel to stay in for the evening. It was definitely a disappointing and stressful New Years Eve. We have spent our last eight New Years in the same location and decided to change it up this time. Thank goodness the resort we usually stay at had one room available for the evening and our trip wasn’t a total bust. But hey now “I’m done with this” sir.
Haley G.
Estadia de 1 noite em dezembro de 2022
