6/10 Razoável
Jonathan D.
1 de março de 2024
Aspetos positivos: Check-in, localização e exatidão do anúncio
Aspetos negativos: Limpeza e comunicação
Issues with stay
Upon arrival, the check-in process proved easy, yet challenges emerged swiftly. The lack of privacy caused by see-through curtains disrupted both children's naps and our ability to sleep in. This issue could impact future guests negatively. Nighttime brought further distress as we encountered food crumbs on a bunk bed and soiled sheets with hair and stains in the king bedroom. Notifying Alex via the VRBO app late in the evening, we awaited a response. The following morning, Alex acknowledged our concerns and committed to changing the affected bed sheets, which initially reassured us. However, upon our return that evening, we found that the dirty bed had merely been covered with a new sheet, and the stained comforter had been removed without a replacement. A stained quilt was returned, leaving us disappointed without resolution. Despite sending messages about this, subsequent responses from Alex were absent for the remainder of our stay. A separate issue was the unserviceable, mildew-scented washer, and hot tub's odor. While not one to leave negative feedback, the disregard of promised solutions by the property owner is disappointing. Having frequented numerous VRBO accommodations, this experience, though not the worst, left us disheartened by the lack of response to concerns. Our desire to embrace the property was overshadowed by issues, preventable with proper cleaning and inspection. Despite regular visits to Gatlinburg, I struggle to recommend this property.
Jonathan D.
Estadia de 3 noites em fevereiro de 2024
