2/10 PĆ©ssimo
Leivy-Diana G.
25 de abril de 2024
Aspetos negativos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e exatidĆ£o do anĆŗncio
Beware of owner
Horrible experience at this property! First of all, the place is outdated and not as modern as shown in pictures, I knew it would be a bit far from the tourist areas but it became a huge inconvenience for us, the cleanliness was mid (the coffee maker had old coffee), the water heater went out almost immediately and due to safety concerns we all had to relocate elsewhere for the night and the only thing available we could find was an hour away, contact was attempted with owner via multiple ways and only responded when Vrbo got a hold of her and she became ill in her tonality, upon our return from the relocation the next day, we were unable to access the property (the owner was denying access through the gate and upon multiple inquiries she finally granted access through the gate but then the code to the house was changed and we could not get inside the home for the remaining time paid AND THERE WAS CLEARLY NEW LUGGAGE INSIDE THE HOME THAT COULD BE SEEN THROUGH THE DOOR/WINDOW. My brother left his prescription glasses inside the home and was unable to retrieve them. Vrbo refused to relocate or refund us after the owner locked us out and she denied it all and LIED when Vrbo asked her about the accusations. We even send Vrbo videos and pictures of the new luggage and the videos of us unable to access the property. We were forced to book at a hotel until our flight left the following day. Horrible experience and if she replied to this, itās probably also a lie.
Leivy-Diana G.
Estadia de 4 noites em fevereiro de 2024
