4/10 Mau
Sarah P.
3 de junho de 2021
Aspetos negativos: Limpeza, check-in, comunicação, localização e exatidão do anúncio
Short and simple - just pick somewhere else
I rented this condo for my mother’s 45 birthday girls weekend trip. I spent two months planning to make this trip a relaxing weekend getaway. For starters when they emailed me the confirmation we had the wrong address so ended up at the wrong resort. I called the after hours number trying to get help and the woman was so rude and basically told me to call back tomorrow. But I demanded to talk to someone now because we had just drove 7 hours. Once we finally got a manager and the address and room confirmed we pull up to a complete dump of a MOTEL. The outside literally made us want to leave straight away but I said give it a chance. We were on the second floor so we go to the elevator with all our bags and the dang thing didn’t work. (Keep in mind on this trip my two elderly grandparents and my aunt who had a hip replacement recently are with us) after finally getting everything and everyone up we walk into a dirty room. The counters, tables, bathrooms had clearly not been cleaned. I called to have someone come out and luckily they did. However by this point we are not feeling the best about this weekend. Friday we had been at the beach all day and came up to get showers and ready to go to dinner when we have a knock on the door. A lady who works for the rental company walks into our room and says hey we need to take one of your parking passes. (We have 7 people and two vehicles with us-which is what we have on the rental agreement)She states well this weekend is a big weekend for us and so we are going to only allow one car per rental. At this point I am so fed up with them I said are you joking let me call the manager I spoke to last night. She said oh you have talked to a manager I said yes and started listing off all the issues we have had. She said oh I’m sorry I will just leave. All in all this trip was not what I spent months planning for. The only thing nice about this place is the beach. If I could do it all over again I would definitely not stay here. Please use my mistake as your warning and just pick somewhere else.
Sarah P.
Estadia de 3 noites em maio de 2021
