4/10 Mau
Paul M.
2 de agosto de 2023
Aspetos positivos: Check-in, comunicação e localização
Aspetos negativos: Limpeza e exatidão do anúncio
Bad Experience
Firstly, upon entering the property, we noticed a strong musty odor in the Florida room which could be detected in the rest of the house. Dust could be found on the floor especially around the baseboards and under the beds. As we settled in, we couldn't ignore the apparent signs of neglect and disrepair throughout the house. From missing and burned-out light bulbs, loose doorknobs (one fell off), and an almost detached bathroom towel rack, it was evident that some maintenance was required. In addition, the upper deck railing was not sturdy and seemed unsafe to lean on.
A shock came when a live roach was found in the bathroom sink and later some dead bugs on the floor in the unfinished lower level. The sight of these pests was very unsettling and further tainted our impression of the property. We later discovered a live bedbug crawling on the bedspread which prompted our immediate evacuation of the premises.
I immediately contacted the property owner about these issues as they were discovered. And they did offer to have the cleaners come by, but that wasn’t enough at that point.
To sum up, my experience at this VBRO rental was one I'd rather forget. In our view, the presence of live roaches and bedbugs is unacceptable. Moreover, the lack of proper maintenance, dust, and mustiness only exacerbated the problem.
I sincerely hope that this review prompts the owner to take the necessary steps to improve the conditions.
Paul M.
Estadia de 7 noites em julho de 2023
