4/10 Mau
Barbara M.
31 de julho de 2024
Aspetos negativos: Limpeza, comunicação e exatidão do anúncio
Avoid Nova Vacation Rentals on VRBO!!
Firstly, very disappointed in VRBO for false advertising and not disclosing that properties can be owned by rental companies as well as private owners on their site. Had we known, I would have vetted the property more thoroughly.
Secondly, the house appears nice from the outside and the decor is as the pictures represent. However, we found out after checking in that the pool (with the stagnant water and scummy spa) was due to a broken pool filter that wasn’t going to be replaced during our 10 DAY stay!!! I repeated asked to pay for pool heat prior to arrival and the rental company could have told us at that time that the pool wasn’t usable and yet they chose NOT to inform us of this situation. 4 days into the stay and many text messages and phone calls later, our family came to the conclusion that the pool WOULD NOT be fixed.
Additionally, the sliding doors didn’t open or close without coming off the track, the microwave buttons were so worn out that they didn’t work, the refrigerator/freezer leaked and the water/ice dispenser did not work. The pool alarm did not work (a legal violation in FL).
ALL of these issues were told to the rental company,
Barbara M.
Estadia de 10 noites em junho de 2024