4/10 Mau
Heidi B.
27 de abril de 2024
Aspetos positivos: Check-in e localização
Aspetos negativos: Limpeza, comunicação e exatidão do anúncio
Dirty and broken, old - huge disappointment
ocean reef has great staff especially restaurant for breakfast which was delicious. check in was easy. Huge pool area for kids and beach access awesome! Now for the real room review: find a different place to stay or book through the resort only- we called property manager Nikki once we walked in and saw all the issues- handle on balcony sliding glass door fell off when we touched it, looked like it had been rusted and broken for a while, never got fixed during stay although Nikki told me it would be. That was huge inconvenience- It was locked and shut. She mentioned having maintenance come look but call us first to make sure timing was ok but she sent them in anyways when we were out and didn’t know- our personal items could have been stolen or tampered with and we had no control! Also, stains on the furniture, food, dirty straw and wrappers in/on the couch & chair, more than half the lights did not work, the hallway bathroom toilet was running when we got there and finally got it to work but the broke again, did not provide plunger. There was rice in the burners and stains through the stove top, and the old coffee pot was rusted and looked like it would cause a fire if I used it, plus stains on it that should have been cleaned off. We found a glass chip on the floor in the kitchen , we had to wear our shoes the entire time. The balcony had not been vacuumed so carpet was filthy. Huge stain on king bed in suite room. Very disappointed we paid for this.
Heidi B.
Estadia de 4 noites em abril de 2024
