2/10 Péssimo
Brandy J.
29 de julho de 2024
Aspetos positivos: Localização
Aspetos negativos: Limpeza, check-in, comunicação e exatidão do anúncio
Horrible experience
We’ve had a great weekend with family however our stay with Amazing Views of the Smokies was a nightmare. I absolutely do not recommend this rental company.
We checked in to “Peaks for itself” 7/26/24. Upon arrival two beds were visibly dirty. I called and requested that the comforters be replaced and several hours later they brought two blankets. When I went to the third level to replace the bedding, I discovered that it was 84 degrees so I called and requested a technician come out. A man came and suggested that we close the vents to the second floor so the air could be pushed up. By 10 pm it cooled down to 80. Sometime during the night it began working and cooling down. However it was back to the mid 80s the following day.
Around 830 on the first night the breaker kept tripping to the 1st floor. It randomly resolved in the middle of the night as well. Beginning the second night the breaker began tripping for the second floor. I called regarding this obvious safety concern and was told that someone would be out on the third day. On the third the breaker would not stay on so we were unable to use the kitchen area. I called a second time and someone finally came out to replace the broken equipment.
Overall cleanliness of the place was not up to standards. There was not one clean coffee cup upon arrival, the linens were dirty, dead bugs in the floor. We even caught a lizard inside of the house. Grill caught fire from being so dirty.porch furniture was filthy.
Brandy J.
Estadia de 3 noites em julho de 2024
