6/10 Razoável
Tina W.
2 de abril de 2024
Aspetos positivos: Limpeza, check-in e localização
Aspetos negativos: Comunicação
Some Good, Some Bad
March 2024
Lots of good things to share about the Thomas Road Treasure. It was clean and updated. Basic supplies were left such as trash bags, soap, etc... The condo proximity to the pool, gym and hot tub is great! Overall great location in Scottsdale.
Challenges-
The condo listed as 2 king beds, but is 2 queen beds.
Keep in mind we are frequent Arizona travelers. The cold water in every faucet was scalding hot. The floors in the hallway and both bathrooms were incredibly hot due to the hot water in the floor pipes. I contacted property management immediately on Saturday. He called but was not able to do anything Saturday. I called again on Sunday and he said he contacted the local-condo maintenance team. I called back 5 hours later since no change so far. No one contacted us on Monday. Finally, a maintenance team arrive on Tuesday afternoon and agreed something was wrong. They said all they could do at the moment was turn the thermostat down on the hot water flowing in the cold water lines. We never heard anything else the rest of the week. We had to get ready and use these sauna bathrooms our whole stay. It was only 65 degrees outside. The property owner never updated or let us know plans going forward. It was uncomfortable.
I contacted the property manager the last evening for a partial refund. They agreed to $300 which is less than one night fee. I tell you this because if something does go wrong, it won't be fixed.
Tina W.
Estadia de 6 noites em março de 2024
