While the website says there is reception from 1400-1900 there is not. After getting off a 10hr flight, arriving in Budapest at approx 1300, we finally got to hour hotel at 1430. There is a small sign that says to dial a number to be let it. We dialed the same number, standing outside exhausted, for over 30 minutes. Someone who happened to live in the same building saw us and let us in. The small hall way clearly hasn't been washed or maintained since it was built, broken and smashed tiles, dust, bugs, and mice every where, and about as littered as you could imagine. Supposedly reception is on the first floor so we carried our luggage up the the reception desk. At this point (1500) there was no one at the small reception door, the door was closed with a sign that said opened. We knocked on the door, no one answered. Attempted download an app that they use for communication but being that we dont have service in Hungary, it didnt help. Hoping someone would eventually show, we waited until well after 1600, and no one. So much for reception service 1400-1900. NEARLY 2 HOURS AN NO ONE. Finally had to find a new hotel, hoping someone had something available for same day booking for 4 nights. After emailed the buisness for a solution, all I was told was that someone was there from 1400- 1900 and it's possible they stepped away for 10 minutes. UNLESS YOU WANT TO RISK FINDING A NEW HOTEL SAME DAY, STAY AWAY, or share a room with bugs and mice. Absolutely awful.