If I could give this hotel a zero I would. We stayed in the deluxe spa for 2 nights. Paid extra for the spa and balcony for what??. Extra for a dirty spa/shower that had mould, the toilet couldn’t flush and we had to call someone to come to fix it and they “did” with a temporary fix. They told us we had to “adjust” it ourselves every time we used it. The balcony had bird poo everywhere and on the rails, so we never went out there. Aircon didn’t work so they had 2 cheap fans when we arrived “for when it got hot” (and it was). We were never informed about a bond fee until check in and had to pay another $200 after paying full price weeks prior. They waved the fee for us to park in their parking and be warned the car parks are so so tight, every time we turned it was a struggle and we were in a mini Suzuki. We could tell other people had hit many many walls and polls because of the scrapes. The public pool and spa downstairs are so chipped, faded, old and dirty, it was disgusting. Everything to the chairs, beds, pool beds, cushions and floor carpets had old stains and the tiles looked like they need major grout scraping, we wore shoes inside at all times, including the shower. Waste of money and it was disgusting and if you stay here, DO NOT use their provided shampoo, conditioner or body wash! It broke my skin out and made my hair matted and dry. Disgusting and overpriced, super poor quality. The pictures DO NOT reflect