16 of us gathered for an annual family reunion.Typically we have 25+ people in a much larger house but we had to look for something smaller last minute due to Covid. We liked the outdoor area in this house as we felt this would be the safest way to be together considering the Covid risks that go along with traveling.The house is mostly as described with the exception of bathrooms.The listing states 6 and 1/2 bathrooms. There are only 6 full bathrooms. If there was a half bathroom somewhere, we did not have access to it (there are a couple of locked doors). We are very particular when it comes to cleanliness. We have been doing this for 20 years and we look for places that have high ratings. This house lacked in the cleanliness department. One bathroom was completely overlooked and did not get cleaned after the last guests as was evident by a lot of hair on the floor and in the shower, as well as a piece of jewelry on the floor. In another bathroom we found a full pill case, so that too had not been cleaned well. This is concerning considering Covid. Cigarette butts on the ground in the lanai, a thick layer of dirt on all the lanai ceiling fans, a cockroach trapped in the kitchen stove top glass, and a VERY strong fish smell in the kitchen fridge were our top complaints.
Jon told us someone would come out to address some of these issues but that never happened. Could be because we had an onslaught of new issues the next day.....the microwave and hot tub stopped working and we had a leak in the kitchen ceiling. I will say that David, the house manager, was responsive and polite. Always showed up with a mask on.
The movie theater is very nice but the AC is not sufficient for that room. One small AC vent can not adequately cool that room. We tried watching a movie one night and could not get through it. We left the door open and brought in a fan but still it was 80+ degrees in there. Very disappointing.
Lastly, there are outside cameras everywhere (10?). I can appreciate security, but the cameras on the lanai were a little creepy with young ladies swimming and sunbathing. And lots of threats for additional fees; if you don't clean the grill, if you change the AC programs, if you smoke anywhere on the property (yet we saw cigarette butts in the lanai), fees for messing with the electronics, fees for not disposing of garbage correctly, on and on. Hard to relax and enjoy. Felt we had to report every little thing so as not to be blamed/charged.