Emi was fantastic during this entire process and our stay at their location was delightful. Emi was quick to respond and answer any questions, even allowing us to drop our luggage off upon arrival and receive the keys from their cleaner. After arriving from JFK, at 9:00 am in Madrid, you can imagine how appreciative we were for this accommodation. The location of this unit was perfect, exactly as advertised and centralized an extremely clean. I would 100% rent this unit again if visiting Madrid, thank you again Emi for your hospitality!