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When we learned of Scott's complaints, we were concerned and immediately issued a refund for the full cleaning fee, which more than compensated him for the inconvenience. These were minor issues (such as some coffee ground residue in the top of the coffee maker). We brought these issues to the attention of our cleaner, as there were clearly some oversights in the preparation for his arrival and we expect that guests will arrive at a clean house. After check-out he requested an additional refund on top of the hefty cleaning fee refund we had provided which more than compensated him for the issues he encountered. We regret the appearance of a mouse and have done extensive professional remediation over the years to address critters. However, as most homeowners know, with any old building in winter it is impossible to prevent occasional infiltration from time to time, which is why we set traps to catch any unwanted visitors. One of the additional risks of staying at a vacation rental is that we cannot control the choices that a previous guest may have made to leave doors open or otherwise provide avenues for entry, we can only address issues when they arise. It is also unfortunate that Scott did not read other guests' reviews or the check-in information he was provided, as he would have understood that we are not running a hotel with a faux-rustic vibe, but a family run AirBnB that is intentionally quirky and cozy. Scott's statement that our appliances are old is untrue, They are all relatively recent purchases. We regret that Scott's stay was marred by an unfortunate cleaning oversight and the appearance of a mouse. We also regret that he seemed to expect to stay at a rustic barn that also has hotel amenities. If you are looking for a polished rental, this is not it. But if you want a charming, rustic, and unique getaway that is an alternative to cookie-cutter rentals and hotels, we hope that you will give us a try. We are not for everyone but have many guests who return to the barn again and again.