I am really not sure where to begin with my review. This was a return trip to this location because our first stay 2 years ago was really pretty good. This one was disappointing to say the least from the minute we arrived at the property. We were able to check in several hours early which was a nice surprise - but the cleaning crew should have taken those extra hours to do additional cleaning. As we arrived we were told that one of the two dishwashers was not working and that the internet service was slow (that was an understatement), it really did not work at all. Several of us had planned to work a few days while on vacation and were were never able to connect. I am not sure where to start on the list of inadequacy's at this location:
Carpet was filthy (horrible stains), walls were scuffed badly, handrails on staircase were pulling away from the walls, soda can left on the stairway, crackers ground in carpet (clearly didn't vacuum), previous tenants socks left hanging over a bedroom mirror, door knob missing on bedroom door, towel rack in backroom coming out of the wall, lego toy found on bedroom floor, washing machine full of mold, makeup found on bedsheets, 3rd floor shower ceiling had lots of mold/wet spots and leaked water through light fixture from shower on 4th floor (truly a huge safety issue and code violation), couches were stained and felt very dirty.
When property manager was contacted about these items I gave them a chance to make it right - I was given excuses of not enough cleaning staff, that this house fell through the cracks, and was offered a small discount on future stay. I will not be taking our family back to this property. This was more then 'fell through the cracks' this was a complete failure by their cleaning staff, maintenance staff and property manager. I have always said I don't mind paying a higher nightly rate but in turn I expect a clean and most important safe place to stay, we did not get this! With this number of issues I expected the owner/manager to offer some kind of refund which he did not do. We will not return to BeachMusic condos. I have pictures of all these items - it I could post them I would!