2/10 Väldigt dåligt
Ashley V.
25 okt. 2024
Gillade inte: Renlighet, kommunikation och plats
Mouse poop and towed
Fine, but an older building, and expect that if anything goes wrong, you won’t have help. Water stains, mouse poop on day 2, dirty laundry room, and unguaranteed parking, despite Brookline not allowing street parking. We paid for parking, parked in many of the unmarked spaces, and found out we were towed at 9:45pm. We were there for multiple nights and had never inhibited parking for residents; there were many spaces available. It appeared to be a lot-pay set up as well due to lack of signage, except for spot hero spots. Prior to tow, nobody knocked on our door, and nobody called, despite it being very evident that we were the only new car in the lot. According to mgmt, we were supposed to be in a certain marked spot, which there were only a few of those, and we assumed it was for the spot hero business or for a premium paying long term resident. They sent us this info after we paid, which I was not looking for, since lack of signage and plenty of available parking for multiple nights kind of made it look like just a standard lot set-up. We even interacted with multiple residents in the parking lot and had no issue. At the end of the day, management apologized for the “inconvenience” but wouldn’t refund the $15 parking. What was the practical purpose of the tow if we paid, didn’t park “exactly” where we were supposed to, but didn’t inhibit resident parking? Just feels desperate for cash to me, and not a business I trust to reside at.
Ashley V.
Bodde här 3 nätter i oktober 2024
