Charming Lowcountry Cottage in Palmetto Bluff

We would love to host you again and hope it was a memorable stay! Wishing you and yours happy holidays from all of us here at Luxury Simplified Retreats Palmetto Bluff.

Katie, thank you so much for sharing your feedback with us and for your 5-star review! We're delighted to know that you enjoyed your stay at Port Royal Cottage. We're glad to hear you were able to relax and enjoy all the amenities that make Palmetto Bluff such a special destination. It is a place, we all wish to not leave. We certainly look forward to hosting you again.

Hi Joan! We are so happy you enjoyed Port Royal Cottage! Please reach out to us next time you visit, we would love to host you again! -Carrie

Hi Sunny, Thank you for your feedback. We greatly value input on the home and your experience. We're sorry that you felt your stay did not meet your expectations and we appreciate you letting us know. Your call was quite a surprise to us. In all the years of renting this property, we have never had a guest mention a bug infestation to us - including the previous guest who was in the home just days prior to your stay. This home is professionally cleaned after each guest, has routine professional pest control and is inspected by our property manager before every new guest arrives. This protocol is standard for all of our properties. When you noticed the bug in the kitchen, we immediately addressed your concern by having an agent come by to inspect the property. While he did not notice any bugs, he did spray some areas just as a precaution. As you noted in your review, you may not be familiar with Palmetto Bugs that are local to the Lowcountry landscape. From time to time, and especially in the colder months, it’s not unheard of that they may sneak into homes - perhaps from a door slightly ajar or underneath the entryway to the screened porch. Nonetheless, we take your concern seriously and are sorry for your discomfort. As for the TV, the home is equipped with a universal Harmony remote that allows for easy access to local cable channels, as well as Smart TV Apps like Netflix and Hulu. Detailed instructions are included in every Welcome Email. We’re just sorry that you didn’t alert us to this challenge, as we would have gladly come by to show you how to use the remote control with ease. We hope that you appreciated our responsiveness to your concern, as well as our ability to service your other needs, such as rescheduling your golf tee times multiple times. While nobody can control Mother Nature, we are happy to do all we can to ensure our guests have a wonderful stay! All of us at StayInPalmettoBluff hope to see you back at Palmetto Bluff in the near future!